Published: Report on People Centric Service Delivery in Local Self Government Institutions (Administrative Reforms Commission in Partnership with CSES)

CSES supported the Fourth Administrative Reforms Commission in the preparation of the Report on “People-Centric Service Delivery in Local Self Government Institutions”, the Tenth Study Report of the Commission. The project examined how efficient and people-centric the LSGIs, i.e. the Grama Panchayats, Municipalities and Municipal Corporations, are in providing services to the citizens. The study covered services from the LSGI office as well as public amenities and overall local governance. The study also looked into the service delivery from a selected set of Transferred Institutions managed by LSGIs, namely, Public health care facilities, Anganwadis, Krishi Bhavan, Matsya bhavan, Veterinary institutions and Dairy extension and Support Units. The report was released in January 2021 and puts forward recommendations of the Commission to make the services of the LSGIs and the transferred institutions, more people-centric.

Click here to read the full report