Towards People Centric Service Delivery: Land Revenue, Survey & Land Records, Registration, Food & Civil Supplies and Police

CSES supported the Fourth Administrative Reforms Commission, Kerala in the preparation of the fifth report of the Commission: “Towards People Centric Service Delivery” by selected Government Departments in the state. The first phase of the project covered the services delivered by the offices under the Departments of Land Revenue, Survey & Land Records, Registration, Food & Civil Supplies and Police. The study covered the services delivered by Village and Taluk Offices, Sub Registrar Offices, Taluk Supply Offices, Ration Shops and Police Stations and brought forth recommendations to make the services more citizen friendly. The report was released in March 2020.