The Kerala Local Government Service Delivery Project (KLGSDP) aimed to strengthen the institutional capacity of the local government system in Kerala to deliver services and undertake basic administrative and governance functions more effectively in a sustainable manner. The Project was implemented in the State with the financial assistance of the World Bank. KLGSDP, Government of Kerala entrusted CSES with conducting the baseline study of the project during the initial phase of the implementation of the project. Towards the end of the project, CSES was again entrusted with the conduct of the endline study of the project.
The Baseline study was undertaken to create a baseline database for the KLGSDP on the current perceptions and satisfaction of the citizens on local governance and service delivery aspects in the GPs and Municipalities in Kerala. The specific objectives of the study were:
- To assess the extent of access to different services by the households
- To assess the perceptions of the citizens about different services delivered by the LGs and about local governance
iii. To gauge the level of satisfaction with local governance and service delivery
- To assess the extent of awareness and participation of citizens in Plan formulation and budgeting of LGs
- To understand whether the level of services vary across different categories of LGs.
This Baseline study conducted in 2013 included a household survey among 3200 households selected through a multi-stage systematic sampling procedure, across 48 sample Grama Panchayats and 16 Municipalities and a community survey. The study assessed the perceptions of the citizens across services such as roads, streetlights, water, sanitation, government schools, hospitals and anganwadis and offices of Local Governments. The study also assessed the perceptions of the citizens about the responsiveness of the local governments towards the elderly, environment and the citizens’ participation in local governance. The report is available at http://klgsdp.org/wp-content/uploads/2017/12/KLGSDP-Baseline-Study-Final-Report-1.pdf
The End Line study of KLGSDP was conducted in 2017. The study had a household survey component and a sample project assessment component. The household survey was conducted in 1618 sample households across 48 sample Grama Panchayats and 16 Municipalities all over Kerala to assess the citizens’ perceptions on service delivery. The study also assessed the execution of a sub-sample of 36 projects (24 in GPs and 12 in Municipalities) from the list of projects implemented in the selected LGs. The projects were assessed on aspects such as cost and time efficiency, affordability, sustainability, quality, etc. The adoption of social and environmental safeguards by the LGs as well as citizens’ participation was also examined.
The report is available at http://klgsdp.org/wp-content/uploads/2017/12/KLGSDP-End-line-Study.pdf